Frequently asked questions

Short answers to the most frequent questions. Each answer links to the page that covers the topic in detail.

Account and sign-in

Do I need a password to sign in?

No. You receive a one-time code by email, valid for 15 minutes, or you use a passkey (fingerprint, face or your device's code). See Log in.

I'm not receiving the sign-in code, what should I do?

Check your spam folder and that the address entered is your sign-in email. To stop depending on email, add a passkey from My account. See Log in.

Can our company have several accounts?

No. One account per company, tied to its SIRET number. To join the existing account, ask its administrator to invite you. See Create your account.

What is the difference between User, Editor and Administrator?

The User manages their own profile, the Editor all profiles, templates, banners and establishments, the Administrator all of this plus My company, modules, the subscription and roles. See Access and roles.

Profiles

Does an employee need access to the interface to have their card?

No. A profile without access has its page, its signature and its Wallet card. You send them their links with Send details. See Invite and send information.

How do I create many profiles at once?

With the Profile import module (Excel or CSV file, up to 1000 rows), or by synchronizing your directory with the Active Directory module. See Profile import and Active Directory.

An employee is leaving the company: what should I do?

Disable their profile: it is no longer counted in the subscription and their page is no longer online. Their leads stay with the company. See Enable or disable a profile.

Why does a profile have no page, no signature and no Wallet card?

A profile without a template has none of these materials. Check your templates' assignment rules. See Assignment rules.

If my number changes, do I need to reprint my QR codes?

No. The profile page address never changes: the printed QR code always leads to the up-to-date page. See QR codes.

Signatures

How do I install my signature?

From your profile, Email signature tab: copy the signature and paste it into Gmail, Outlook or Apple Mail, or download the .htm file for Outlook on Windows. See Install your email signature.

Does my signature update itself?

A signature copied by hand keeps the text from the day it was copied: reinstall it after a change. Only the banner updates itself. With the Google Workspace or Outlook (Exchange) modules, signatures are updated automatically. See Enable a module.

Can the signatures of all employees be installed at once?

Yes, for Google Workspace, for Outlook connected to an on-premises Exchange server and for Outlook with Microsoft 365. See Google Workspace and Outlook (Exchange).

Why is my logo unreadable in dark mode?

Gmail and Outlook can invert colors. Turn on Light background behind the logo in the template, then reinstall the signature. See Customize the signature.

How long does it take for a new banner to appear?

Immediately on profile pages; give or take a few days in signatures, depending on email clients' cache. See Banners.

Wallet

Do I need to install an app for the Wallet card?

No. Apple Wallet and Google Wallet come with phones. See Add your card to Wallet.

Do I need to reinstall the card when my contact details change?

No. The card's QR code always points to your up-to-date contact card. Reinstall it only to change its appearance. See Add your card to Wallet.

Does the card work contactless (NFC)?

No. The exchange is done through the QR code shown on the card, which your contact scans with their phone.

Data and security

Does analytics use cookies?

No. Measurement is done without cookies and without storing IP addresses: no consent banner on your pages. See Analytics.

Who is responsible for lead data?

Your company is the data controller; Profiles Flow is the processor. Each prospect's consent is kept on record. See Leads.

Does the Google Workspace module give access to our emails?

No. The authorization only covers signature settings, with no access to messages and no password shared. It can be revoked at any time in the Google console. See Google Workspace.

Can someone install my Wallet card from my public page?

No. The installation links for the Wallet card and the signature are personal and separate from the page's public link. See Add your card to Wallet.

Subscription

How much does Profiles Flow cost?

€0.60 excl. VAT per active profile per month, with a minimum of €5.00 excl. VAT per month. All features and all modules are included. See Subscription and billing.

Do I need a bank card for the trial?

No. The trial lasts 30 days, with no payment method. See Free trial.

Can I stop whenever I want?

Yes. The subscription is commitment-free: cancellation takes effect at the end of the paid month, and your data remains available on request for 30 days. See Cancel.