Cancel

The Profiles Flow subscription is commitment-free: you can cancel it at any time. This page explains how, what cancellation involves and how to get your data back. You need the Administrator role.

Before cancelling

The end of the subscription cuts off all your employees' materials. Remember to:

• Export your leads: Leads list, check the requests, Export to CSV bulk action. See Leads.
• Replace your employees' email signatures: after the end of the subscription, the images in their signatures (photo, logo, banner) are no longer displayed.
• Let your teams know: profile pages, printed QR codes and Wallet card QR codes will no longer lead anywhere.

Cancel the subscription

1. Open Subscription in the menu.
2. Click Cancel.
3. The confirmation window shows the subscription's end date. Click Cancel subscription to confirm.

The status changes to Cancelled, and the page says: “The subscription is canceled: it ends on …”.

During the free trial, if you have not activated the subscription, there is nothing to cancel: access is simply suspended at the end of the trial. See Free trial.

What happens next

• Until the end of the paid month, everything keeps working normally. The current month is not refunded.
• No further payment is taken.
• On the end date, the company's access to the interface is cut off, along with public profile pages and email signature images.

Changing your mind

As long as the end date has not been reached, you can undo the cancellation:

1. Open Subscription.
2. Click Resume subscription, then Resume.

The subscription continues without interruption; the next payment takes place on the 1st of the following month.

Get your data back

After the end of the subscription, you can request your data for 30 days, by writing to us (contact details in the terms and conditions of sale).

After this period, the account data is deleted, except for data we must keep under a legal obligation, in particular accounting obligations (invoices).

For your employees, profiles and leads, your company is the data controller and Profiles Flow the processor: deletion at the end of the contract is part of its commitments (Article 28 of the GDPR).

Cancellation by Profiles Flow

Profiles Flow may cancel the subscription in the event of a serious breach of the terms and conditions of sale, in particular unlawful use of the service or persistent non-payment, after a formal notice that has remained without effect for 15 days. In the case of a simple payment failure, first see Subscription and billing.

Troubleshooting

The Cancel button does not appear

It only appears to Administrators, and only when the subscription status is Active or Past due. If the subscription is already cancelled, the Resume subscription button is shown instead.